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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ryan Miller

June 2, 2026

5  out of  5
rating by Ryan Miller
"Sierra M. was very helpful and assisted with all the questions I have, definitely suggest this location they’ll always help quickly."
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Ed Banker

May 27, 2026

5  out of  5
rating by Ed Banker
"I contacted State Farm originally. I asked them to call me back on a specific date and they followed up in a timely manner. Rylan was very professional, answered all of my questions and even anticipated one of them. After I signed up with State Farm for both renter's and auto insurance, I called my previous insurer. They then offered me a monthly that was less than the State Farm quote by $5/month but I felt very comfortable with Rylan and decided to leave Geico after almost 10 years. I also like the idea of having someone local should I ever need their services."
We responded:
"Ed, thank you so much for your thoughtful review! We’re grateful you gave our team the opportunity to help with your auto and renters insurance needs. We’re especially happy to hear Rylan provided such a professional and comfortable experience throughout the process. Building relationships and being a trusted local resource for our customers is something we truly value. We appreciate you choosing our agency after so many years with your previous carrier, and we look forward to being here whenever you need us!"
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Vanessa Byerly

May 16, 2026

5  out of  5
rating by Vanessa Byerly
"The absolute best! Thank you Sierra and the amazing staff at Brandi Mark State Farm!"
We responded:
"Thank you, Vanessa!! "
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Patrice Stratton

May 14, 2026

5  out of  5
rating by Patrice Stratton
"I have been with State Farm for many years. We are using them for my business autos, personal autos, home and life insurance. Brandi and her team have been helping me with all my policies for a few years now since my previous agent retired. They are friendly and professional."
We responded:
"Patrice, Thank you for your continued trust and support over the years! We’re so grateful to help with your business, auto, home, and life insurance needs. It means a lot that you’ve had a positive experience with our team, and we look forward to being here for you for many years to come! - Brandi & Team #BMSF"
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Virginia Speiser

May 14, 2026

5  out of  5
rating by Virginia Speiser
"I went to State Farm with a friend. After she was done with her business with them I spoke to a representative. He was able to get me a better price on my car insurance and also renter’s insurance cheaper than what I was paying at another insurance company. I was so thankful and they were so friendly. I left a very happy customer."
We responded:
"We LOVE this review! So glad that Rylan was able to speak with you and help you move over to our office while you were here! Thank you for choosing us and WELCOME to Brandi Mark State Farm! "
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tom stimler

May 14, 2026

5  out of  5
rating by tom stimler
"They are the best!"
We responded:
"Thank you, Tom!! We are always working hard to provide our customers the best service possible. We appreciate you!! "
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Robert Kean

May 13, 2026

5  out of  5
rating by Robert Kean
"I am searching for new insurance for the near future and Kat was more than helpful in informing me of options they provide that excel my current insurance. 10/10 customer service and education. You will be hearing from me soon! Thanks Kat!"
We responded:
"Thank you so much for the kind words! We’re thrilled Kat was able to provide helpful guidance and educate you on your options. We believe insurance should come with great service and clear explanations, so this means a lot to our team. We look forward to helping you when you’re ready! - Brandi & Team #BMSF"
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Daniel Wassenaar

May 13, 2026

5  out of  5
rating by Daniel Wassenaar
"Easily the best experience I've had with insurance, I contacted Kat and she had everything done and in my email within 15 minutes, and I saved almost 100 dollars a month. I had one issue with documents and a simple text fixed everything. A+ experience."
We responded:
"Thank you so much for the awesome review! We’re so happy Kat was able to make everything quick and easy for you — and saving almost $100 a month is a huge win! We know insurance can sometimes feel stressful, so we love hearing that a quick text and great service made the process smooth. We truly appreciate you sharing your experience! - Brandi & Team #BMSF"
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Kelly Allsup

May 13, 2026

5  out of  5
rating by Kelly Allsup
"Kat Eaton is amazing. Highly recommend this State Farm agent. She knows her stuff, very helpful, all around great. Thank you."
We responded:
"Thank you so much, Kelly! We truly appreciate your kind words and recommendation. Kat does an amazing job taking care of our customers, and we’re so glad she was able to help you. We’ll be sure to share this with her — thank you again for your support! - Brandi & Team #BMSF"
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Chaz Daly

May 13, 2026

5  out of  5
rating by Chaz Daly
"Sierra was extremely helpful - completely answered all my questions and got me the best quote possible, explaining coverages every step of the way. This local office has great customer service!"
We responded:
"Thank you so much for the kind review! We’re so glad Sierra was able to answer all your questions, explain the coverages clearly, and help find the best quote for you. Great customer service and making sure our customers feel informed is what we strive for every day. We truly appreciate your support of our local office! - Brandi Mark & Team"
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Jeff Sanford

May 12, 2026

5  out of  5
rating by Jeff Sanford
"This State Farm office does a great job at helping with any coverage questions. We just added a new car and it was so easy and simple to do over the phone."
We responded:
"Thank you so much, Jeff! We’re glad we could make adding your new car quick and easy. We truly appreciate your support and thank you for choosing our office! - Brandi & Team #BMSF"
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Dana Blair

May 12, 2026

5  out of  5
rating by Dana Blair
"Worked with Sierra recently and thought I had a few 'curveball' issues but she knew exactly what to do. She was quick; had me insured and off the phone within minutes. Easiest experience with insurance ever."
We responded:
"Thank you so much for the great review! We love hearing that Sierra was able to handle those “curveballs” and make the process quick and easy for you. Insurance shouldn’t be complicated, and we’re so glad you had such a smooth experience with our office. We really appreciate your support! - Brandi & Team #BMSF"
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Lisa McGurr

May 8, 2026

5  out of  5
rating by Lisa McGurr
"We are very pleased with State Farm. I’m not going to lie I avoided going over our insurance with Kari, and I apologize. She is so nice, professional and I enjoyed talking with her over the phone."
We responded:
"Thank you for your kind review, Lisa. The account reviews are so beneficial to ensure that you are properly protected but we do understand your initial hesitation. It’s a lot of information that we request initially and can seem irrelevant at first but it’s vital in ensuring that we understand your needs and can make proper recommendations. We pride ourselves on educating our customers and not being a “one size fits all” insurance agency. Kari is top notch and I’m thankful you allowed her the opportunity to complete your review. We genuinely appreciate your business! "
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Danielle Canfield

May 6, 2026

5  out of  5
rating by Danielle Canfield
"I recently spoke with a woman named Cat and honestly had such a great experience. I had a few questions about coverage, pricing, and what options would actually make sense for me, and she explained everything in a way that was easy to understand without making it feel complicated or pushy. She was confident, super helpful, and very easy to talk to. You can tell she really knows her stuff and genuinely wants to help people make informed decisions instead of just rushing through a conversation. I left feeling way more comfortable and informed than when I started. Great customer service from start to finish."
We responded:
"Danielle, thank you so much for taking the time to share this! We’re so happy Kat was able to make the process feel simple, comfortable, and informative. She truly cares about helping people understand their options and make confident decisions. We appreciate your trust in our team and are grateful for the opportunity to help! "
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dmfarmer15

April 29, 2026

5  out of  5
rating by dmfarmer15
"Katherine "Kat" Eaton took care of getting our home, auto and umbrella policies transferred from Alabama within just a few minutes and the pricing was very good compared to other quotes we had gotten."
We responded:
"Hello & WELCOME to Florida! I’m so happy to hear that Kat was able to provide you competitive quotes in a timely manner. Moving can be stressful so we do our best to take a little off your plate by making the insurance switch smooth and easy. Thank you for choosing our agency! "
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Luis Gonzalez

April 28, 2026

5  out of  5
rating by Luis Gonzalez
"Sierra was super sweet and very attentive!"
We responded:
"Thank you, Luis! We’re so glad to hear Sierra provided such attentive and friendly service. We appreciate your trust in us for your motorcycle and vehicle insurance and are always here if you need anything!"
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Casey Arnold

April 28, 2026

5  out of  5
rating by Casey Arnold
"I had a great experience talking to Kat about different insurance options. She was able to answer all of my questions, even the ones where I felt like I should know the answer, without any judgement. Kat is extremely helpful and easy to work with. I would extremely recommend her for finding out any information you need regarding insurance, especially if you’re brand new to it."
We responded:
"Hi Casey! We’re so glad you had a great experience with Kat! She takes pride in making insurance simple and approachable, and it’s wonderful to hear she was able to answer all your questions without judgment. We truly appreciate your review! "
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Wendy Scoville

April 27, 2026

5  out of  5
rating by Wendy Scoville
"Sierra was exceptionally helpful with all of my questions. It was nice to talk to someone so knowledgeable about car insurance policies. I recommend her to anyone who needs help with their car insurance."
We responded:
"We love hearing these kind words about Sierra! We’re glad she was able to provide knowledgeable, helpful guidance with your auto insurance questions. Thank you for trusting us with your insurance needs! "
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Howard Seltzer

April 20, 2026

5  out of  5
rating by Howard Seltzer
"Everytime I call I always receive the best service and all questions answered. Highly Recommend!"
We responded:
"Thank you for your review, Howard! Our goal is to always have you end the call feeling as if your questions are all answered and feeling like a valued customer of ours. We appreciate your business. Thank you! "
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Joan

April 15, 2026

5  out of  5
rating by Joan
"Great Customer Service From Sierra This Morning. She was Helpful, Responsive, And Answered All Of My Questions. I Truly Appreciate Her Assistance - Thank You!"
We responded:
"Thank you so much for your kind words! We’re glad Sierra was able to answer all your questions and provide such great service. We truly appreciate you trusting us with your home and auto insurance!"
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Christie McCarthy

April 14, 2026

5  out of  5
rating by Christie McCarthy
"Called while I was in the middle of a project so I almost didn't answer the phone. I'm glad I did! She was very friendly and professional. Quickly got me a quote for better auto insurance for less than I'm currently paying even with renter's insurance added. Thank you!"
We responded:
"We are so glad you answered our call as well! Kat was very excited to be able to provide you more coverage and still save you money. We love being able to help our neighbors out. Welcome to Brandi Mark State Farm! Thank you so much for choosing us and taking a few extra moments to leave a kind review!"
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Sally Spaulding

April 14, 2026

5  out of  5
rating by Sally Spaulding
"I spoke with Sierra today, you can hear in her voice that she is happy to help . She took care of a few things for me , she’s such a pleasure to work with. Thank you."
We responded:
"Thank you so much Sally! Sierra brings so much joy to our office and I’m happy to hear that she is spreading that positivity and kindness to our customers as well! "
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Ever Morales

March 25, 2026

5  out of  5
rating by Ever Morales
"Really good experience he take care everything I was asking for appreciate it"
We responded:
"Thank you, Ever, for the kind review of our Jacksonville State Farm insurance office. Our team values your confidence in us to handle your insurance policies."
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Mitko

March 18, 2026

5  out of  5
rating by Mitko
"Great"
We responded:
"Thank you so much for the FIVE STAR review!! "
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Rebecca Manderson

March 18, 2026

5  out of  5
rating by Rebecca Manderson
"Malinda is awesome to work with. Very detailed and quick to respond. She is very professional and knowledgeable. She is an asset to State Farm. I would highly recommend working with Malinda."
We responded:
"Hi Rebecca! Thank you so much for your kind words! We’re thrilled to hear about your great experience with Malinda. Her attention to detail, responsiveness, and professionalism are exactly what we strive for. We truly appreciate your recommendation and your trust in our team for your vehicle insurance needs! - BMSF"