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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Howard Seltzer

April 20, 2026

5  out of  5
rating by Howard Seltzer
"Everytime I call I always receive the best service and all questions answered. Highly Recommend!"
We responded:
"Thank you for your review, Howard! Our goal is to always have you end the call feeling as if your questions are all answered and feeling like a valued customer of ours. We appreciate your business. Thank you! "
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Joan

April 15, 2026

5  out of  5
rating by Joan
"Great Customer Service From Sierra This Morning. She was Helpful, Responsive, And Answered All Of My Questions. I Truly Appreciate Her Assistance - Thank You!"
We responded:
"Thank you so much for your kind words! We’re glad Sierra was able to answer all your questions and provide such great service. We truly appreciate you trusting us with your home and auto insurance!"
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Christie McCarthy

April 14, 2026

5  out of  5
rating by Christie McCarthy
"Called while I was in the middle of a project so I almost didn't answer the phone. I'm glad I did! She was very friendly and professional. Quickly got me a quote for better auto insurance for less than I'm currently paying even with renter's insurance added. Thank you!"
We responded:
"We are so glad you answered our call as well! Kat was very excited to be able to provide you more coverage and still save you money. We love being able to help our neighbors out. Welcome to Brandi Mark State Farm! Thank you so much for choosing us and taking a few extra moments to leave a kind review!"
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Sally Spaulding

April 14, 2026

5  out of  5
rating by Sally Spaulding
"I spoke with Sierra today, you can hear in her voice that she is happy to help . She took care of a few things for me , she’s such a pleasure to work with. Thank you."
We responded:
"Thank you so much Sally! Sierra brings so much joy to our office and I’m happy to hear that she is spreading that positivity and kindness to our customers as well! "
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Ever Morales

March 25, 2026

5  out of  5
rating by Ever Morales
"Really good experience he take care everything I was asking for appreciate it"
We responded:
"Thank you, Ever, for the kind review of our Jacksonville State Farm insurance office. Our team values your confidence in us to handle your insurance policies."
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Mitko

March 18, 2026

5  out of  5
rating by Mitko
"Great"
We responded:
"Thank you so much for the FIVE STAR review!! "
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Rebecca Manderson

March 18, 2026

5  out of  5
rating by Rebecca Manderson
"Malinda is awesome to work with. Very detailed and quick to respond. She is very professional and knowledgeable. She is an asset to State Farm. I would highly recommend working with Malinda."
We responded:
"Hi Rebecca! Thank you so much for your kind words! We’re thrilled to hear about your great experience with Malinda. Her attention to detail, responsiveness, and professionalism are exactly what we strive for. We truly appreciate your recommendation and your trust in our team for your vehicle insurance needs! - BMSF"
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Cheryl Atkinson

February 25, 2026

5  out of  5
rating by Cheryl Atkinson
"I have been with State Farm for many years and Customer service is one of the reasons why. Always friendly and eager to help."
We responded:
"Thank you for your support and time taken to highlight the service provided by our Agency. The relationships with our customers and community are so important to us and we pride ourselves on superior customer service. We appreciate this review and you! "
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lisa lee

February 25, 2026

5  out of  5
rating by lisa lee
"Kat went above and beyond to help us with our car insurance. She is also looking into home insurance for us. Kat is amazing."
We responded:
"Thank you for the excellent review, Lisa! "
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Savannah Lockwood

February 24, 2026

5  out of  5
rating by Savannah Lockwood
"I’ve been with Brandi Mark State Farm for years and I love it. Kat is the absolute best at answering all of my questions and helping me get the coverage I need at the lowest rate! She’s always quick to respond and makes my life so much easier when it comes to insurance. I would highly recommend Brandi Mark State Farm and Kat to anyone!"
We responded:
"Savannah, thank you so much for your kind words and for trusting our agency over the years — it truly means a lot. I’m especially grateful you took the time to recognize Kat. She cares deeply about our clients and works hard to make sure every question is answered and every coverage decision is clear and comfortable. Knowing she’s made your life easier is exactly why we do what we do. We appreciate your loyalty, your recommendation, and the opportunity to continue serving you. — Brandi Mark"
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Lisa Giacobbe

February 11, 2026

5  out of  5
rating by Lisa Giacobbe
"I worked with Kat on quotes for all of our cars and homes and she was so wonderful! Very courteous, professional and knowledgeable! We decided to switch to them!"
We responded:
"Lisa, thank you so much for your kind words and for choosing to switch to our agency — we’re truly grateful! I’m so glad Kat made the process smooth and professional for you. We’re excited to have you with us and look forward to taking great care of your family’s insurance needs! — Brandi Mark"
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Timothy Lamprecht

February 5, 2026

5  out of  5
rating by Timothy Lamprecht
"Malinda Lewis with State Farm was extremely helpful, thorough and a pleasure to work with! She was able to get me a very good price for better coverage than I had before, I would highly recommend her!"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Malinda provided such helpful, thorough service and was able to improve your coverage while finding you a great value. Our goal is always to make sure our clients feel confident, protected, and well taken care of, and it means a lot to know we delivered that experience for you. We truly appreciate your trust in our State Farm team and look forward to being here for all your insurance needs!"
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Kathryn Cooley

February 5, 2026

5  out of  5
rating by Kathryn Cooley
"Very " hands on", professional and yet friendly. Highly recommend."
We responded:
"Thank you so much for taking the time to leave a review for us. It was a pleasure speaking with you, Kathy and I look forward to a long term relationship with you and Richard! Thank you for choosing us! "
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Darrel Stalnaker

January 28, 2026

5  out of  5
rating by Darrel Stalnaker
"Great team! They do a great job getting everything all set up. Great customer service!!"
We responded:
"Thank you so much for your review, Darrel. It was a pleasure speaking with you this week to review your new auto insurance policy. Please call us if you need anything or have any additional questions! - Brandi Mark "
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Tanya Porter

January 23, 2026

5  out of  5
rating by Tanya Porter
"I had a great experience with Brandi’s office obtaining auto and renter’s insurance for my parents. Kat was super helpful, very easy to work with, and very quick to respond to emails. I would highly recommend this office for any of your insurance needs."
We responded:
"Welcome to Brandi Mark State Farm, Tanya! You have so many insurance agencies that you could choose from and we are so thankful that you chose us! "
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daniel zelaya

January 20, 2026

5  out of  5
rating by daniel zelaya
"Kat was very helpful and very insightful. Thanks for all your help!"
We responded:
"Hey Daniel! Thank you for taking the time to leave us a five star review! We appreciate you trusting us with your auto insurance! "
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Zachary Jackson

January 15, 2026

5  out of  5
rating by Zachary Jackson
"Great coverages at an affordable price! Made the switch from Esurance and saved over 50 bucks a month even adding car rental and home renters insurance. Cost barely went up with their bundling discounts. Kat is great help and made sure I got the coverages I needed and did not try and oversell anything. Would highly recommend!"
We responded:
"Welcome to State Farm Zachary! We are so happy that you made the switch. Thank you for taking an extra moment to leave such a positive review for Sydney and our agency!"
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G. S.

January 15, 2026

5  out of  5
rating by G. S.
"Did a great job sharing our options, answering questions, and educating us on the benefits of different insurance options. Very customer friendly and highly recommend."
We responded:
"G.S. Thank you for this review. We believe it’s highly important that our customers understand their insurance policies whether that’s auto insurance, life insurance or homeowners insurance. Education is so valuable to ensure that you understand what you’re paying for. Thank you for choosing our agency for your insurance needs! "
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Martin Blue

January 7, 2026

5  out of  5
rating by Martin Blue
"I just had my annual insurance review with Kat Eaton representing the Mark Insurance Agency. Kat was professional and courteous. Working with this Agency, I am confident that my insurance needs are being met."
We responded:
"Annual Insurance reviews are so important to make sure we are keeping up with any potential changes in your life. Thank you for taking the time to meet with us and for being our customer! "
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Roger

December 12, 2025

5  out of  5
rating by Roger
"Brandi is an exceptional insurance agent who went above and beyond to help us quickly resolve our situation. We were transitioning from California to Florida, and she made the entire process smooth and stress-free. She answered all of our questions, was extremely patient, and ensured we received all the coverage and benefits we needed. Brandi was transparent, responsive, and incredibly helpful throughout the process. I highly recommend working with Brandi—she is a true professional and a trusted agent."
We responded:
"Thank you so much for taking the time to share your experience! We’re truly grateful for your kind words. Navigating an insurance transition from California to Florida can feel overwhelming, so we are glad we could help make the process smooth and stress-free for you. It was a pleasure answering your questions and ensuring you had the right coverage for your auto insurance needs. Your trust means a great deal, and we’re always here if you need anything in the future. Thank you again! "
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Vicki Nittinger

November 24, 2025

5  out of  5
rating by Vicki Nittinger
"Kat was AMAZING and got me better auto coverage for a LOT less money! CALL HER FOR A QUOTE!"
We responded:
"We love this!!! Saving money AND getting good service is a WIN. Thank you for taking time to leave a review and thank you for choosing us! "
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James Haynes

November 24, 2025

5  out of  5
rating by James Haynes
"Katt's most helpful and knowledgeable !!!!!"
We responded:
"She’s incredible and we’re so lucky to have her. Thank you for the KUDOS to Kat! "
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Keshawn Holland

November 17, 2025

5  out of  5
rating by Keshawn Holland
"Kat is amazing, she’s so sweet and very understanding and she strives to do the upmost that she can to help you with your insurance needs! I would definitely recommend speaking with her as she really cares!"
We responded:
"Thank you for your review, Keshawn! We are so incredibly thankful that you trust us for your insurance needs. "
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Promyse Bolling

November 14, 2025

5  out of  5
rating by Promyse Bolling
"Kathrynne was the sweetest Insurance Agent I’ve spoken to by far! She gave me such a warm welcome and offered words of encouragement. I can tell she genuinely cares for her customers.🥰🥰 - Promyse"
We responded:
"Thank you, Promyse. Kat genuinely does care about our customers. She brings the sunshine to the office and we are all so thankful that she’s part of our team! Thank you for leaving her a positive review and for choosing our agency! "
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Tracy Ephrem

October 29, 2025

5  out of  5
rating by Tracy Ephrem
"Malinda was amazing to work with! Answered all my questions, for me the help I needed...and she was funny! Great job all around in this office!"
We responded:
"“She was funny”, thank you Tracy! She definitely keeps us laughing at the office and adds a lot of fun to our team. I’m happy to hear that you had a great experience! We genuinely appreciate your business. ✨ "